Warranty Support

Australian Consumer Law Limited Warranty Statement for Australia

(applies to goods sold after 1 January 2012)

This warranty is given by Apollo Bicycle Co. Pty. Ltd (ABN 60 001 914 469) of 1/333 Frankston-Dandenong Rd, Dandenong Sth, VIC 3175.
Telephone: (03) 9700 9400. Facsimile: (03) 9700 9499. Email: info@apollobikes.com.

This limited warranty applies only to the original purchaser of an Apollo, Neo, or Radius bicycle and is not transferable to subsequent owners.

Subject to the terms, conditions and limitations set forth below, Apollo warrants to the original purchaser of each new Apollo bicycle (that has a wheelbase exceeding 640mm or a wheel size of 16” (40cm) or greater.) that Apollo Bicycle Company will repair or replace the frame or fork should it fail at any weld point, provided it was purchased new from, and assembled by, an authorised Apollo bicycle dealer.

This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive or improper use.

All labour charges and freight charges for warranty services are the responsibility of the bicycle’s owner.

Apollo, Neo, and Radius Bicycles are designed for intended use and rider enjoyment, however bicycles are not indestructible; every frameset has a useful life cycle and may not last forever. The duration of the life cycle will depend upon the type of frame, riding conditions and the care your bicycle receives. The Apollo Limited Lifetime Warranty is defined by the life cycles shown in the following:

Item 1: Warranty coverage for Carbon Fibre frames, without rear suspension systems, shall be for a period of 5 years. Frame fatigue shall not be covered under the terms of this warranty on these frames.

Item 2: Warranty coverage for Aluminium frames, without rear suspension systems, shall be for a period of 5 years. Frame fatigue shall not be covered under the terms of this warranty on these frames. This excludes BMX/stunt frames and forks.

Item 3: Warranty coverage for frames of Hi Tensile steel or Chromoly steel construction, without rear suspension systems, shall be for 10 years. This covers the frame only or fork other than suspension forks. This excludes BMX/stunt frames and forks.

Item 4: Warranty coverage for Downhill, aluminium and carbon dual suspension systems and system components shall be for a period of one year, covering faulty workmanship or materials making up the suspension system. These frames, except Downhill main frames, are covered under the regular warranty for frames of the same material construction should they fail at any regular weld point. Rear suspension design is not covered under this warranty. The fork is not part of the frame and bushings and other pivot hardware on rear suspension frames are not part of the frame.

Item 5:  Warranty coverage for BMX/Stunt frame and forks shall be for 3 months.

Item 6: Warranty coverage for front suspension systems shall be for a period of one year, covering faulty workmanship or materials only.

Item 7: Warranty coverage shall last 12 months from the date of purchase for paint finish and all other parts & accessories. Tyres and tubes are not covered by this warranty.

Item 8: Warranty coverage on electrical parts for Electric Pedal Assist bikes shall be as listed below:
• Motor – 2 years

• Battery, Controller, Sensor, Battery Charger – 1 year

The above warranty coverage periods are subject to all the limitations described below.

This limited warranty is not transferable and shall only apply to normal and ordinary use of this product.

To obtain service under this warranty, the bicycle should be returned to the authorised Apollo dealer on the same continent from which it was purchased, in an assembled condition, together with a receipt or appropriate proof of purchase document which identifies the bicycle by frame number.

Should this bicycle or any part or accessory be determined by Apollo to be defective and covered by this limited warranty, Apollo will at its option, either replace or repair any defective product, part or accessory. Dealer labour charges for installing replacement parts or accessories are not covered by this limited warranty. The cost of transportation to and from an authorised Apollo dealer for repair or replacement of any defective part and/or accessory is to be borne by the owner.

The bicycle has not been designed, manufactured or sold for use at any time or place or in any manner whatsoever as a power driven vehicle, motorcross, stunt riding, ramp jumping, acrobatics, or rental, hiring or other such commercial activity and this limited warranty does not cover these acts.


This limited warranty does not cover any personal injuries, paint damage, mechanical damage or any other damage or injury due to misuse, neglect, accident, normal wear and tear, abuse, improper use or improper maintenance, corrosion or rusting of the frame or any part or accessory due to exposure to the weather or exposure to a chemical environment, or modifications to the original specifications or factory fitted components, treatment or assembly of this bicycle. Any use of this bicycle which is incompatible with those parts and accessories installed as original equipment by the factory is not covered. The warranty on a carbon frame is voided if the bicycle has been ridden on any stationary trainer which attaches to the rear skewer.

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.